Introduction
About This Policy
This privacy policy outlines how PayZero.ai collects, uses, and protects your personal information when you use our services. As a tailored NeoBank approach with integrated payment gateway services supporting both traditional banking and Web3 technologies, we are committed to maintaining the highest standards of data protection and privacy.
Contact Information
You can contact us regarding privacy matters at info@payzero.ai.
Personal Data Collection
Types of Data Collected
PayZero.ai may collect the following types of personal data:
Identity Information: Full name, date of birth, government-issued identification
Contact Information: Email address, phone number, physical address
Business Information: Company name, business type, tax identification numbers
Financial Information: Bank account details, payment card information
Transaction Data: Payment history, transaction amounts, dates, recipients
Technical Data: IP address, login data, browser type, device information
Web3 Wallet Information: Public wallet addresses, transaction signatures
Usage Data: Information about how you use our services
Marketing Preferences: Your preferences for receiving marketing communications
Collection Methods
Personal data may be collected through:
Direct interactions (account registration, applications, correspondence)
Automated technologies (cookies, server logs, tracking pixels)
Third parties (banking partners, identity verification services, blockchain analytics)
Public sources (business registries, public blockchain data)
Legal Basis for Processing
We process your personal data based on the following legal grounds:
Performance of a contract (providing payment and banking services)
Necessary legitimate interests (improving our services, preventing fraud)
Consent (marketing communications, optional features)
Minimal processing for regulatory compliance on a need-to-know basis
Data Usage
Primary Purposes
Your personal data is used to:
Provide and manage payment processing services
Facilitate traditional banking and Web3 transactions
Verify your identity with minimal data collection
Process transactions with privacy-preserving methods
Maintain only essential transaction records
Provide customer support
Secondary Purposes
With your consent, we may also use your data to:
Inform you about new services and features
Conduct market research and analysis
Improve our services and user experience
Develop new products and services
Data Sharing
Service Providers
We may share your data with third-party service providers who help us:
Process payments and transactions
Verify identity and prevent fraud
Provide technical infrastructure and support
Conduct analytics and business intelligence
Banking Partners
As a NeoBank solution, we work with licensed financial institutions to provide banking services and may share relevant data with these partners to facilitate services.
Web3 and Blockchain Partners
For Web3 functionality, we may share necessary data with blockchain infrastructure providers, cryptocurrency exchanges, and blockchain analytics services.
Legal Requirements
We may disclose your personal data when required by law, regulation, legal process, or governmental request.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction.
International Data Transfers
PayZero.ai operates globally and may transfer your data across international borders. We ensure appropriate safeguards are in place through:
Standard contractual clauses
Adequacy decisions where applicable
Privacy Shield certification when relevant
Other legally approved mechanisms
Data Security
We implement robust security measures to protect your personal data, including:
End-to-end encryption for data transmission
Advanced encryption for stored data
Tokenization of sensitive payment information
Multi-factor authentication
Regular security audits and penetration testing
Employee training and access controls
Specialized security for Web3 and blockchain interactions
Data Retention
We retain your personal data for as long as necessary to:
Provide our services to you
Comply with legal and regulatory requirements
Resolve disputes and enforce agreements
Protect against fraudulent or illegal activity
Specific retention periods vary by data type and are determined by regulatory requirements and business needs.
Your Privacy Rights
Depending on your location, you may have the following rights:
Access to your personal data
Correction of inaccurate data
Deletion of your data (where legally permitted)
Restriction of processing
Data portability
Objection to processing
Withdrawal of consent
Lodging a complaint with a supervisory authority
Cookies and Tracking
Our website and services use cookies and similar tracking technologies to:
Enable essential functionality
Remember your preferences
Analyze usage patterns
Enhance security
Deliver relevant content and advertising
You can manage cookie preferences through your browser settings.
Children's Privacy
Our services are not intended for individuals under the age of 18, and we do not knowingly collect data from children.
Special Considerations for Web3 Services
Blockchain Transactions
Due to the immutable nature of blockchain technology, transaction data recorded on public blockchains cannot be altered or deleted. Only public wallet addresses and transaction data are recorded on-chain, not personal identifying information.
Wallet Integration
When connecting Web3 wallets to our services, we collect only the public address and transaction signatures necessary to process your requests.
Hybrid Privacy Model
Our hybrid traditional/Web3 approach maintains privacy by:
Keeping personal identification separate from public blockchain data
Using privacy-enhancing technologies where possible
Providing clear disclosure about which data is stored on-chain versus off-chain
Policy Updates
We may update this privacy policy periodically to reflect changes in our practices or regulatory requirements. We will notify you of significant changes through:
Email notifications
Website announcements
In-app notifications
Governing Law and Dispute Resolution
This privacy policy is governed by applicable laws. Any disputes relating to this policy will be resolved through:
Initial informal resolution attempts
Formal mediation if necessary
Binding arbitration or litigation as a last resort
Contact Information
For privacy-related inquiries, please contact:
Privacy Officer: info@payzero.ai
For urgent matters: info@payzero.ai